Refund policy

Return Policy – HOPLA

At HOPLA, we strive for satisfied customers. If the size doesn't fit or the product doesn't fully meet your expectations, you can easily return it within the conditions below.

Return Period
You have 30 days to return your order, starting from the day you received your package.

Conditions for Returns

• The product is undamaged, unwashed, and unaltered.
• Items are unworn, with original tags still attached.
• The original packaging is included with the return.
• Pre-order products can be returned once they have been delivered.

How to Return

1. Send an email to support@hoplaclothing.com with your order number and reason for return.
2. You will receive instructions and the return address from us.
3. Pack your items securely and send the package back via a shipping point of your choice.
4. Once your return is received and inspected, we process the refund within 5–7 business days.

Return Costs

• Return shipping costs are the customer's responsibility, unless the product delivered was incorrect or defective.
• When exchanging for a different size, we cover the cost of the new shipment.

Refunds

• The purchase amount will be refunded via the same payment method used at checkout.
• If a discount was applied (such as a pre-order discount), this will be deducted from the refund.

Received a Defective or Incorrect Product?
Contact us within 48 hours via support@hoplaclothing.com and we'll resolve it immediately.

Exchanges
Exchanges are possible within 30 days, as long as the product is in original, unworn condition with tags attached.
Exchanging for a different size is free.